[{"data":1,"prerenderedAt":242},["ShallowReactive",2],{"solutions":3,"oplossing-\u002Foplossingen\u002Ftendfor":96,"oplossing-surround-\u002Foplossingen\u002Ftendfor":237},[4,13,21,27,35,44,52,60,67,74,82,88],{"path":5,"name":6,"short":7,"order":8,"summary":9,"logo":7,"mark":7,"markWide":10,"icon":11,"theme":12},"\u002Foplossingen\u002Fverkeersplein","Verkeersplein",null,1,"Het hart van EC365. Verbind uw telefoonnummers met de oplossingen die bij u passen, provider-onafhankelijk en beheerd door Esprit ICT.",false,"alt_route","blue",{"path":14,"name":15,"short":7,"order":16,"summary":17,"logo":18,"mark":18,"markWide":10,"icon":19,"theme":20},"\u002Foplossingen\u002Fflow-suite","Flow Suite",2,"De werkplek voor klantcontact. Herken de beller, leg het gesprek vast en geef medewerkers rust met automatische nawerktijd na elk Teams-gesprek.","\u002Fimages\u002Flogos\u002Fflow-suite.png","account_tree","green",{"path":22,"name":23,"short":7,"order":24,"summary":25,"logo":7,"mark":7,"markWide":10,"icon":26,"theme":20},"\u002Foplossingen\u002Flogix","LogiX",3,"Het managed integratieplatform van EC365. Verbindt uw CRM met uw communicatieplatform, zodat medewerkers tijdens elk gesprek de juiste context hebben.","sync_alt",{"path":28,"name":29,"short":7,"order":30,"summary":31,"logo":32,"mark":32,"markWide":10,"icon":33,"theme":34},"\u002Foplossingen\u002Fmicrosoft-teams","Microsoft Teams",4,"Bellen, vergaderen en samenwerken vanuit één app. Via EC365 wordt Microsoft Teams een volwaardige telefooncentrale voor uw organisatie.","\u002Fimages\u002Flogos\u002Fmicrosoft-teams.svg","groups","pink",{"path":36,"name":37,"short":7,"order":38,"summary":39,"logo":40,"mark":41,"markWide":10,"icon":42,"theme":43},"\u002Foplossingen\u002Fanywherenow","AnywhereNow",5,"Een compleet omnichannel contactcenter, volledig geïntegreerd met Microsoft Teams en uw CRM. Voor klantcontact dat persoonlijk én slim is.","\u002Fimages\u002Flogos\u002Fanywherenow.png","\u002Fimages\u002Fmarks\u002Fanywherenow.png","support_agent","orange",{"path":45,"name":46,"short":7,"order":47,"summary":48,"logo":49,"mark":50,"markWide":10,"icon":51,"theme":12},"\u002Foplossingen\u002Ftendfor","Tendfor",6,"Een contactcenter en receptie-oplossing, volledig in Microsoft Teams. Snel inzetbaar voor receptie, servicedesk en klantenservice.","\u002Fimages\u002Flogos\u002Ftendfor.png","\u002Fimages\u002Fmarks\u002Ftendfor.png","headset_mic",{"path":53,"name":54,"short":7,"order":55,"summary":56,"logo":57,"mark":58,"markWide":10,"icon":59,"theme":20},"\u002Foplossingen\u002Fzoom","Zoom",7,"Bellen en vergaderen met Zoom Workplace, klantcontact met Zoom CX. Eén platform, aangevuld met onze eigen diensten en integraties.","\u002Fimages\u002Flogos\u002Fzoom.svg","\u002Fimages\u002Fmarks\u002Fzoom.svg","videocam",{"path":61,"name":62,"short":7,"order":63,"summary":64,"logo":65,"mark":66,"markWide":10,"icon":42,"theme":43},"\u002Foplossingen\u002Fgenesys","Genesys",8,"Een contactcenter op enterpriseniveau. Alle kanalen, slimme routering en AI samen in Genesys Cloud, voor klantcontact dat meegroeit met uw organisatie.","\u002Fimages\u002Flogos\u002Fgenesys.svg","\u002Fimages\u002Fmarks\u002Fgenesys.svg",{"path":68,"name":69,"short":70,"order":71,"summary":72,"logo":73,"mark":73,"markWide":10,"icon":42,"theme":43},"\u002Foplossingen\u002Fdynamics-365-contact-center","Dynamics 365 Contact Center","Dynamics 365",9,"Het contactcenter van Microsoft. Alle kanalen, slimme routering en Copilot in één omgeving, naast het CRM en de Microsoft-werkplek die u al gebruikt.","\u002Fimages\u002Flogos\u002Fdynamics-365-contact-center.svg",{"path":75,"name":76,"short":7,"order":77,"summary":78,"logo":79,"mark":79,"markWide":80,"icon":81,"theme":12},"\u002Foplossingen\u002Fmivoice-business","MiVoice Business",10,"Het beproefde communicatieplatform van Mitel. Rijke telefoniefunctionaliteit en hoge beschikbaarheid, binnen EC365 gecombineerd met uw andere oplossingen.","\u002Fimages\u002Flogos\u002Fmitel.svg",true,"call",{"path":83,"name":84,"short":7,"order":85,"summary":86,"logo":79,"mark":79,"markWide":80,"icon":87,"theme":12},"\u002Foplossingen\u002Fmivoice-mx-one","MiVoice MX-ONE",11,"Het communicatieplatform van Mitel voor grote en complexe organisaties. Schaalbaar, geografisch redundant en te combineren met uw andere oplossingen.","lan",{"path":89,"name":90,"short":7,"order":91,"summary":92,"logo":93,"mark":94,"markWide":10,"icon":95,"theme":34},"\u002Foplossingen\u002Fmoyobi","MoYoBi",12,"Grip op uw telefonie. Heldere dashboards, realtime inzicht in wachtrijen en eenvoudig beheer, ook voor niet-technische collega's.","\u002Fimages\u002Flogos\u002Fmoyobi.png","\u002Fimages\u002Fmarks\u002Fmoyobi.png","monitoring",{"id":97,"title":46,"body":98,"description":231,"extension":232,"icon":51,"logo":49,"mark":50,"markWide":10,"meta":233,"name":46,"navigation":80,"order":47,"path":45,"seo":234,"short":7,"stem":235,"summary":48,"theme":12,"vendor":46,"website":7,"websiteLabel":7,"__hash__":236},"oplossingen\u002Foplossingen\u002Ftendfor.md",{"type":99,"value":100,"toc":217},"minimark",[101,106,110,113,119,123,126,129,133,138,141,145,148,152,155,159,162,166,169,177,181,184,188],[102,103,105],"h2",{"id":104},"wat-is-tendfor","Wat is Tendfor?",[107,108,109],"p",{},"Tendfor is een krachtige oplossing voor klantcontact en receptie, volledig gebouwd voor Microsoft Teams. Spraak, digitale berichten en klantinteractie komen samen in één geïntegreerde omgeving.",[107,111,112],{},"Receptionisten en klantcontactmedewerkers werken gewoon vanuit Teams, en zien in één oogopslag wie er beschikbaar is en welke gesprekken er wachten.",[114,115,116],"blockquote",{},[107,117,118],{},"Snel inzetbaar, schaalbaar en klaar voor de toekomst.",[102,120,122],{"id":121},"waarom-tendfor","Waarom Tendfor?",[107,124,125],{},"De receptie en de klantenservice zijn vaak het eerste contact met uw organisatie. Dat moet soepel verlopen: bellers snel doorverbinden naar de juiste collega, zonder dat ze onnodig in de wacht staan.",[107,127,128],{},"Tendfor maakt dat eenvoudig. Omdat het werkt binnen Microsoft Teams, is er geen aparte telefooncentrale nodig en werken medewerkers in een omgeving die ze al kennen.",[102,130,132],{"id":131},"wat-kunt-u-ermee","Wat kunt u ermee?",[134,135,137],"h3",{"id":136},"een-professionele-receptie","Een professionele receptie",[107,139,140],{},"Een overzichtelijke bedienpost met de beschikbaarheid van alle collega's. Zoek snel in het telefoonboek van uw organisatie en verbind bellers direct door.",[134,142,144],{"id":143},"slimme-wachtrijen","Slimme wachtrijen",[107,146,147],{},"Gesprekken worden verdeeld over de juiste medewerkers, op basis van hun beschikbaarheid en vaardigheden. Zo komt elke beller bij iemand die kan helpen.",[134,149,151],{"id":150},"werken-waar-u-wilt","Werken waar u wilt",[107,153,154],{},"Gebruik Tendfor in Teams, via de browser, op de computer of op uw mobiel. Handig voor teams die hybride werken.",[134,156,158],{"id":157},"inzicht-met-dashboards","Inzicht met dashboards",[107,160,161],{},"Volg in realtime hoe druk het is en stuur direct bij. Rapportages laten zien waar u kunt verbeteren.",[102,163,165],{"id":164},"voor-wie-is-tendfor","Voor wie is Tendfor?",[107,167,168],{},"Voor organisaties die met Microsoft 365 werken en hun receptie, servicedesk of klantenservice professioneel willen inrichten. Ideaal voor hybride teams die overal bereikbaar willen zijn.",[170,171,174],"callout",{"icon":172,"title":173},"handshake","Van advies tot doorontwikkeling",[107,175,176],{},"Esprit ICT is Gold Partner en begeleidt u van advies en implementatie tot ingebruikname en verdere doorontwikkeling van uw klantcontact met Tendfor.",[102,178,180],{"id":179},"binnen-ec365","Binnen EC365",[107,182,183],{},"Tendfor vult bellen met Microsoft Teams binnen EC365 aan met receptie- en contactcenterfunctionaliteit. Zo heeft u één samenhangende omgeving, met één aanspreekpunt.",[102,185,187],{"id":186},"zo-werken-we-samen","Zo werken we samen",[189,190,191,199,205,211],"ol",{},[192,193,194,198],"li",{},[195,196,197],"strong",{},"Kennismaken."," We bespreken hoe uw receptie en klantcontact nu werken.",[192,200,201,204],{},[195,202,203],{},"Inrichten."," We richten wachtrijen, bedienposten en rapportages in.",[192,206,207,210],{},[195,208,209],{},"In gebruik nemen."," We trainen uw medewerkers, zodat ze direct aan de slag kunnen.",[192,212,213,216],{},[195,214,215],{},"Doorontwikkelen."," We blijven meedenken over verbeteringen.",{"title":218,"searchDepth":16,"depth":16,"links":219},"",[220,221,222,228,229,230],{"id":104,"depth":16,"text":105},{"id":121,"depth":16,"text":122},{"id":131,"depth":16,"text":132,"children":223},[224,225,226,227],{"id":136,"depth":24,"text":137},{"id":143,"depth":24,"text":144},{"id":150,"depth":24,"text":151},{"id":157,"depth":24,"text":158},{"id":164,"depth":16,"text":165},{"id":179,"depth":16,"text":180},{"id":186,"depth":16,"text":187},"Tendfor is een contactcenter en receptie-oplossing, volledig geïntegreerd in Microsoft Teams. 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