[{"data":1,"prerenderedAt":241},["ShallowReactive",2],{"solutions":3,"oplossing-\u002Foplossingen\u002Fanywherenow":96,"oplossing-surround-\u002Foplossingen\u002Fanywherenow":236},[4,13,21,27,35,44,52,60,67,74,82,88],{"path":5,"name":6,"short":7,"order":8,"summary":9,"logo":7,"mark":7,"markWide":10,"icon":11,"theme":12},"\u002Foplossingen\u002Fverkeersplein","Verkeersplein",null,1,"Het hart van EC365. Verbind uw telefoonnummers met de oplossingen die bij u passen, provider-onafhankelijk en beheerd door Esprit ICT.",false,"alt_route","blue",{"path":14,"name":15,"short":7,"order":16,"summary":17,"logo":18,"mark":18,"markWide":10,"icon":19,"theme":20},"\u002Foplossingen\u002Fflow-suite","Flow Suite",2,"De werkplek voor klantcontact. Herken de beller, leg het gesprek vast en geef medewerkers rust met automatische nawerktijd na elk Teams-gesprek.","\u002Fimages\u002Flogos\u002Fflow-suite.png","account_tree","green",{"path":22,"name":23,"short":7,"order":24,"summary":25,"logo":7,"mark":7,"markWide":10,"icon":26,"theme":20},"\u002Foplossingen\u002Flogix","LogiX",3,"Het managed integratieplatform van EC365. Verbindt uw CRM met uw communicatieplatform, zodat medewerkers tijdens elk gesprek de juiste context hebben.","sync_alt",{"path":28,"name":29,"short":7,"order":30,"summary":31,"logo":32,"mark":32,"markWide":10,"icon":33,"theme":34},"\u002Foplossingen\u002Fmicrosoft-teams","Microsoft Teams",4,"Bellen, vergaderen en samenwerken vanuit één app. Via EC365 wordt Microsoft Teams een volwaardige telefooncentrale voor uw organisatie.","\u002Fimages\u002Flogos\u002Fmicrosoft-teams.svg","groups","pink",{"path":36,"name":37,"short":7,"order":38,"summary":39,"logo":40,"mark":41,"markWide":10,"icon":42,"theme":43},"\u002Foplossingen\u002Fanywherenow","AnywhereNow",5,"Een compleet omnichannel contactcenter, volledig geïntegreerd met Microsoft Teams en uw CRM. Voor klantcontact dat persoonlijk én slim is.","\u002Fimages\u002Flogos\u002Fanywherenow.png","\u002Fimages\u002Fmarks\u002Fanywherenow.png","support_agent","orange",{"path":45,"name":46,"short":7,"order":47,"summary":48,"logo":49,"mark":50,"markWide":10,"icon":51,"theme":12},"\u002Foplossingen\u002Ftendfor","Tendfor",6,"Een contactcenter en receptie-oplossing, volledig in Microsoft Teams. Snel inzetbaar voor receptie, servicedesk en klantenservice.","\u002Fimages\u002Flogos\u002Ftendfor.png","\u002Fimages\u002Fmarks\u002Ftendfor.png","headset_mic",{"path":53,"name":54,"short":7,"order":55,"summary":56,"logo":57,"mark":58,"markWide":10,"icon":59,"theme":20},"\u002Foplossingen\u002Fzoom","Zoom",7,"Bellen en vergaderen met Zoom Workplace, klantcontact met Zoom CX. Eén platform, aangevuld met onze eigen diensten en integraties.","\u002Fimages\u002Flogos\u002Fzoom.svg","\u002Fimages\u002Fmarks\u002Fzoom.svg","videocam",{"path":61,"name":62,"short":7,"order":63,"summary":64,"logo":65,"mark":66,"markWide":10,"icon":42,"theme":43},"\u002Foplossingen\u002Fgenesys","Genesys",8,"Een contactcenter op enterpriseniveau. Alle kanalen, slimme routering en AI samen in Genesys Cloud, voor klantcontact dat meegroeit met uw organisatie.","\u002Fimages\u002Flogos\u002Fgenesys.svg","\u002Fimages\u002Fmarks\u002Fgenesys.svg",{"path":68,"name":69,"short":70,"order":71,"summary":72,"logo":73,"mark":73,"markWide":10,"icon":42,"theme":43},"\u002Foplossingen\u002Fdynamics-365-contact-center","Dynamics 365 Contact Center","Dynamics 365",9,"Het contactcenter van Microsoft. Alle kanalen, slimme routering en Copilot in één omgeving, naast het CRM en de Microsoft-werkplek die u al gebruikt.","\u002Fimages\u002Flogos\u002Fdynamics-365-contact-center.svg",{"path":75,"name":76,"short":7,"order":77,"summary":78,"logo":79,"mark":79,"markWide":80,"icon":81,"theme":12},"\u002Foplossingen\u002Fmivoice-business","MiVoice Business",10,"Het beproefde communicatieplatform van Mitel. Rijke telefoniefunctionaliteit en hoge beschikbaarheid, binnen EC365 gecombineerd met uw andere oplossingen.","\u002Fimages\u002Flogos\u002Fmitel.svg",true,"call",{"path":83,"name":84,"short":7,"order":85,"summary":86,"logo":79,"mark":79,"markWide":80,"icon":87,"theme":12},"\u002Foplossingen\u002Fmivoice-mx-one","MiVoice MX-ONE",11,"Het communicatieplatform van Mitel voor grote en complexe organisaties. Schaalbaar, geografisch redundant en te combineren met uw andere oplossingen.","lan",{"path":89,"name":90,"short":7,"order":91,"summary":92,"logo":93,"mark":94,"markWide":10,"icon":95,"theme":34},"\u002Foplossingen\u002Fmoyobi","MoYoBi",12,"Grip op uw telefonie. Heldere dashboards, realtime inzicht in wachtrijen en eenvoudig beheer, ook voor niet-technische collega's.","\u002Fimages\u002Flogos\u002Fmoyobi.png","\u002Fimages\u002Fmarks\u002Fmoyobi.png","monitoring",{"id":97,"title":37,"body":98,"description":230,"extension":231,"icon":42,"logo":40,"mark":41,"markWide":10,"meta":232,"name":37,"navigation":80,"order":38,"path":36,"seo":233,"short":7,"stem":234,"summary":39,"theme":43,"vendor":37,"website":7,"websiteLabel":7,"__hash__":235},"oplossingen\u002Foplossingen\u002Fanywherenow.md",{"type":99,"value":100,"toc":221},"minimark",[101,106,110,113,119,123,126,129,133,168,172,175,183,187,190,194],[102,103,105],"h2",{"id":104},"wat-is-anywherenow","Wat is AnywhereNow?",[107,108,109],"p",{},"AnywhereNow, voorheen Anywhere365, is een platform voor klantcontact dat volledig is gebouwd rond Microsoft Teams. Telefoon, chat en andere kanalen komen samen in één omgeving, zodat uw medewerkers klanten overal en altijd goed kunnen helpen.",[107,111,112],{},"Wereldwijd vertrouwen meer dan 2.000 organisaties op AnywhereNow voor hun klantcontact.",[114,115,116],"blockquote",{},[107,117,118],{},"Klantcontact dat voelt als een goed gesprek, ongeacht het kanaal.",[102,120,122],{"id":121},"waarom-anywherenow","Waarom AnywhereNow?",[107,124,125],{},"Klanten verwachten dat u bereikbaar bent via het kanaal dat zij kiezen, en dat ze niet steeds opnieuw hun verhaal hoeven te doen. Tegelijkertijd wilt u dat medewerkers niet hoeven te schakelen tussen allerlei systemen.",[107,127,128],{},"AnywhereNow brengt dat samen. Omdat het platform werkt binnen Microsoft Teams en het Microsoft-ecosysteem, gebruiken medewerkers de omgeving die ze al kennen. En omdat het koppelt met diverse CRM-systemen, is klantinformatie direct bij de hand.",[102,130,132],{"id":131},"wat-levert-het-u-op","Wat levert het u op?",[134,135,136,144,150,156,162],"ul",{},[137,138,139,143],"li",{},[140,141,142],"strong",{},"Eén omnichannel ervaring."," Gesprekken via verschillende kanalen komen samen op één plek.",[137,145,146,149],{},[140,147,148],{},"Volledig geïntegreerd met Teams."," Geen extra applicatie, maar klantcontact in de vertrouwde Teams-omgeving.",[137,151,152,155],{},[140,153,154],{},"Koppeling met uw CRM."," Medewerkers zien direct wie er belt en wat er eerder is besproken.",[137,157,158,161],{},[140,159,160],{},"Slim met AI."," AI-gedreven inzichten helpen om klantvragen sneller en beter af te handelen.",[137,163,164,167],{},[140,165,166],{},"Meer betrokkenheid."," Betere samenwerking tussen medewerkers zorgt voor tevreden klanten.",[102,169,171],{"id":170},"voor-wie-is-anywherenow","Voor wie is AnywhereNow?",[107,173,174],{},"Voor organisaties waar klantcontact een kernactiviteit is. Denk aan klantenservices, servicedesks en contactcenters, van middelgrote organisaties tot internationale ondernemingen.",[176,177,180],"callout",{"icon":178,"title":179},"military_tech","Partner of Excellence",[107,181,182],{},"Esprit ICT is Partner of Excellence van AnywhereNow, het hoogste partnerniveau. Onze specialisten zijn officieel AnywhereNow Ambassador en hebben ruime ervaring met Enterprise Dialogue Management.",[102,184,186],{"id":185},"binnen-ec365","Binnen EC365",[107,188,189],{},"AnywhereNow sluit aan op de andere oplossingen binnen EC365, zoals bellen met Microsoft Teams. Zo bouwt u stap voor stap aan klantcontact dat past bij uw organisatie, met Esprit ICT als vast aanspreekpunt.",[102,191,193],{"id":192},"zo-werken-we-samen","Zo werken we samen",[195,196,197,203,209,215],"ol",{},[137,198,199,202],{},[140,200,201],{},"Advies."," We brengen uw klantreis en kanalen in kaart en bepalen samen de ambitie.",[137,204,205,208],{},[140,206,207],{},"Ontwerp."," We vertalen uw werkwijze naar een contactcenter dat bij u past.",[137,210,211,214],{},[140,212,213],{},"Implementatie."," We richten AnywhereNow in en koppelen het aan Teams en uw CRM.",[137,216,217,220],{},[140,218,219],{},"Doorontwikkeling."," We blijven samen verbeteren, zodat uw klantcontact meegroeit.",{"title":222,"searchDepth":16,"depth":16,"links":223},"",[224,225,226,227,228,229],{"id":104,"depth":16,"text":105},{"id":121,"depth":16,"text":122},{"id":131,"depth":16,"text":132},{"id":170,"depth":16,"text":171},{"id":185,"depth":16,"text":186},{"id":192,"depth":16,"text":193},"AnywhereNow (voorheen Anywhere365) biedt een omnichannel contactcenter, volledig geïntegreerd met Microsoft Teams. Esprit ICT is Partner of Excellence.","md",{},{"title":37,"description":230},"oplossingen\u002Fanywherenow","s7K7lBbjryDST3dB2xSqzI-c0Sg0A1FxN7Wg4K-Ud0Q",[237,239],{"title":29,"path":28,"stem":238,"name":29,"children":-1},"oplossingen\u002Fmicrosoft-teams",{"title":46,"path":45,"stem":240,"name":46,"children":-1},"oplossingen\u002Ftendfor",1789546623943]